Puzzle offers a suite of support resources designed to empower users no matter where they are in their journey. From self-serve guides to direct support, Puzzle makes it easy for users to find answers, get inspired, and make the most of the platform’s robust features.
This guide covers the variety of resources available to users, from our Help Center and In-App Guides to video tutorials and dedicated support channels, providing support every step of the way.
Puzzle Help Center
The Puzzle Help Center is a comprehensive library with articles, best practices, and visual aids that make learning simple, quick, and efficient. Here, users can access structured information for both basic and advanced functionality.
Key Components:
Help Articles with GIFs and screenshots – Quickly get the gist of each topic, from basics to advanced features with visuals that make each concept easy to grasp.
Best practices and tips – Every article is packed with actionable insights to help you implement Puzzle in your unique workflows.
In-depth guidance and step-by-step instructions – Articles are organized to provide clear, sequential guidance for completing specific tasks or solving particular issues.
Whether you're just starting or looking to optimize your workflow, the Help Center provides the knowledge needed to use Puzzle effectively.
In-App Guide
For instant support while working on Puzzle, use the in-app guide. This resource lets you search for information directly without interrupting your workflow, providing guidance, announcements, and essential links—all within the app.
Key Features:
Direct Search for Help — search for articles, guides, and tips directly in-app without interrupting your workflow.
Visit Help Center — jump straight to the full Help Center library from inside the app.
Join Puzzle Community — connect with other Puzzle users, share feedback, and get inspiration from how other teams build their processes.
Watch Tutorials on YouTube — access short, topic-focused video walkthroughs directly from the guide.
Product Roadmap — see what's coming next and upvote features at feedback.puzzleapp.io.
Go to Billing Portal — manage your subscription, download invoices, or update payment details.
Share a Testimonial — let us know how Puzzle has helped your team.
Puzzle Support Inbox
Have specific questions, or are you facing challenges that need a personal touch? The Puzzle Support Inbox is your dedicated communication channel to our support team. Submit your queries, and a team member will respond with expert guidance tailored to your needs.
Key Features:
Direct Support for Complex Queries – Users can ask questions or request help on specific topics and receive answers tailored to their unique situations. You can also direct these queries to [email protected].
Fast Response Times – The Support Team is committed to quick turnarounds, helping users maintain their momentum and avoid bottlenecks.
YouTube Tutorials
Puzzle’s YouTube channel hosts a library of short, topic-focused tutorials for users who prefer visual learning. Each video is designed to deliver practical insights in a digestible, user-friendly format.
Key Features:
Direct, topic-focused videos – Find quick solutions to common tasks with bite-sized video tutorials.
Step-by-step demonstrations – Watch processes unfold visually, offering additional clarity for complex workflows.
Playlists for easy navigation – Videos are organized by topic, making it simple to locate what you need without searching extensively.
Always Up to Date – As new features are added to Puzzle, corresponding videos are created to inform users of the latest updates.
Additional Resources to Enhance Your Puzzle Experience
Beyond in-app support, Puzzle offers newsletters and a blog to help you stay updated on process management trends, product news, and best practices.
Newsletters – Receive Puzzle news, announcements, and productivity tips in regular newsletters. Toolkit Tuesday spotlights a tool each week that could simplify your daily operations.
Process Management Blog – Access Puzzle’s blog on process mapping, business operations, and tool recommendations to stay updated on trends and best practices.
These additional resources not only provide direct support but also help users build knowledge, discover useful tools, and connect with talent to create a more productive and informed workspace.
Conclusion
With Puzzle’s diverse resources—spanning the Help Center, In-App Guide, Support Inbox, YouTube tutorials, and more—users have a robust support system to guide them through every stage of their experience.
Whether learning independently or seeking direct assistance, users can find what they need to succeed with Puzzle. For further support, reach out via the Support Inbox or join the Puzzle Circle Community to attend live events like Puzzle 101 where you can ask questions, see the product in action, and get demos directly from the team.