At Puzzle, we believe in empowering our users with the tools and resources they need to succeed. Whether you're navigating a new feature, troubleshooting an issue, or looking to optimize your workflows, we've got you covered. Our support options are designed to cater to different needs, ensuring you can find help quickly and effectively—on your terms.
In this guide, we’ll walk you through the multiple ways you can access support and learn more about Puzzle's powerful features.
1️⃣ Self-Help Resources: The Puzzle Help Center
A Comprehensive Resource at Your Fingertips
The Puzzle Help Center is the ultimate resource for users who prefer to learn at their own pace. It features a wide range of articles, FAQs, and detailed guides that cover every aspect of the Puzzle app, from basic functionality to advanced features. Whether you're just getting started or need in-depth information about integrations, the Help Center has something for everyone.
Key Features of the Help Center:
🔎 Easy Navigation: Use the search bar to find articles based on keywords or topics in seconds.
💡 In-Depth Guides: Access step-by-step instructions for features like step cost calculation, tool canvas, and integrations with platforms like HubSpot, Make, and Zapier.
📅 Regular Updates: Stay informed with newly added content that reflects the latest Puzzle features and best practices.
With the Help Center, you can solve problems independently, saving time and building confidence in using the app.
🔗 Visit the Puzzle Help Center
2️⃣ Video Walkthroughs: The Puzzle YouTube Channel
Learn by Watching
If you're someone who learns better visually, our Puzzle YouTube Channel is the perfect resource for you. It features video walkthroughs that guide you step-by-step through various features, helping you see how they work in real-time.
What You’ll Find on Our Channel:
🎬 Feature Tutorials: Clear demonstrations of how to use Puzzle’s key tools, including workflow integrations and entities & attributes tracking.
💡 Tips & Tricks: Discover expert advice to make the most out of Puzzle’s capabilities.
🆕 New Feature Highlights: Stay up to date with videos showcasing the latest updates and how they can improve your processes.
Subscribing to the channel ensures you always have access to the most up-to-date visual guides to enhance your Puzzle experience.
🔗 Explore the Puzzle YouTube Channel
3️⃣ Email Support: Personalized and Detailed Assistance
When You Need a Human Touch
If your query is unique or requires detailed explanations, you can reach out to us via email at [email protected]. Our support team is dedicated to helping you resolve any issues or answer questions you may have.
Email support is ideal for:
🧩 Complex Queries: Submit detailed questions that might need attachments, screenshots, or a back-and-forth exchange.
🎯 Tailored Solutions: Get customized responses specific to your needs or business context.
🚫 Non-Urgent Issues: Perfect for issues that don’t require immediate attention but still need expert input.
We aim to reply to all emails within 24–48 hours, ensuring you get timely and thorough assistance.
4️⃣ In-App Support: Help Without Leaving Puzzle
Support at Your Fingertips
The support widget within the Puzzle app makes it easy to get help while you work. By clicking the widget, you can access multiple support options without ever leaving your workflow.
Key Features of the Support Widget:
🔗 Integrated Help Center Search: Quickly find relevant articles without navigating away from your tasks.
🤖 FIN AI Assistant: Get instant answers to your questions with our AI assistant, which uses our Help Center and FAQs to provide solutions.
📨 Direct Messaging: If FIN can’t resolve your issue, escalate your query to a support team member directly within the widget.
How to Use the Support Widget:
Open the Puzzle app.
Click the Support Icon at the bottom-right corner.
Search articles, interact with Fin AI, or send a query for direct assistance.
The support widget streamlines your access to help, ensuring you can focus on what matters most—getting work done.
Why Puzzle Support Stands Out
We’ve designed our support system to ensure that no question goes unanswered and no issue is left unresolved. Here’s what makes Puzzle support exceptional:
⏳ 24/7 Access to Resources: The Help Center and YouTube Channel provide on-demand resources for any time of day.
🎯 Seamless Integration: The in-app widget ensures you can get help without disrupting your workflow.
🤓 Tailored Expertise: Whether through email or direct in-app support, our team ensures every query gets the attention it deserves.
At Puzzle, your success is our priority. Whether you’re diving into a self-guided learning journey, watching step-by-step video tutorials, or seeking direct assistance, our support options are here to make your experience seamless and effective.
Explore the Help Center, visit our YouTube channel, or contact us via email or in-app widget to get started on your path to success today!