Managing access across a growing team shouldn't be a headache. Puzzle's new organization-based permissions system gives you a smarter, more scalable way to assign roles and control visibility across multiple Workspaces.
Instead of managing user access individually for each Workspace, you’ll now manage your team at the Organization level — with clear permission tiers like Owner, Admin, and Editor. This helps reduce confusion, simplify onboarding, and give teams the power to scale with precision.
Whether you're a small startup, a scaling agency, or an enterprise operating across several departments or clients, Puzzle’s new permissions model provides the structure and flexibility you need to collaborate securely and effectively.
Benefits of Role-Based Permissions
🔐 Centralized Control: Manage all user access and roles from one place — no more double invites or disconnected teams.
🚀 Simplified Scaling: As your team grows, you can assign permissions consistently across all Workspaces without manual duplication.
🛡️ Stronger Access Management: Limit sensitive actions (like billing or deletion) to specific roles and reduce risks of accidental changes.
👥 Better Team Alignment: Ensure each user sees only what they need — ideal for client work, departments, or franchise operations.
What’s Changed in User Permissions
Previously, permissions were managed at the Workspace level, which meant users had to be invited separately to each Workspace. This often led to duplicated invites, siloed work, and confusion about ownership.
Now, Puzzle introduces Organizations — a centralized way to manage users across all your Workspaces. Users are invited to the Organization, and their permissions cascade across any Workspace they’re assigned to.
There are now three user roles at the Organization level:
Owner: Full control, including billing, deleting organizations, and assigning roles
Admin: Broad management rights, but without deletion or ownership transfers
Editor: Contributes to Workspaces but can’t manage user access or settings
Permission Levels by Role
Action | Owner | Admin | Editor |
Create Workspaces | ✅ | ✅ | ✅ |
Invite New Users | ✅ | ✅ | ❌ |
Access Billing Settings | ✅ | ✅ | ❌ |
Change User Permissions | ✅ | ✅ | ❌ |
Transfer Workspaces | ✅ | ✅ | ❌ |
Delete Workspaces | ✅ | ✅ | ❌ |
Delete Organizations | ✅ | ❌ | ❌ |
Transfer Organization Ownership | ✅ | ❌ | ❌ |
FAQs – User Permissions in Puzzle
Can you transfer ownership of an Organization to another user?
Can you transfer ownership of an Organization to another user?
Yes. Only the current Owner can transfer organization ownership to another user.
Who can transfer a Workspace to another Organization?
Who can transfer a Workspace to another Organization?
Both Owners and Admins can transfer Workspaces to another Organization.
🚨 Note: When a Workspace is transferred:
Owners/Admins of the new Organization will be automatically added to it
The Owner of the sending Organization is also added
Other users will only be retained if they also belong to the destination Organization
When someone creates a new Workspace, who’s invited by default?
When someone creates a new Workspace, who’s invited by default?
If an Admin or Editor creates a new Workspace:
The Owner and all Admins are automatically added
Owners/Admins can then invite additional Editors
🚨 Editors cannot invite users themselves to a newly created Workspace.
Can Organizations be deleted?
Can Organizations be deleted?
Yes. Only the Owner can delete an Organization. This will permanently remove all associated Workspaces. Users must confirm the action by typing the Organization’s name before deletion is allowed.
Best Practices
✅ Use Admins for Team Management: Admins are perfect for leads who need to create Workspaces, manage users, and handle transfers — but don’t need billing or deletion access.
🎯 Minimize Editors for View-Only Roles: If someone doesn’t need to change system-wide settings, assign them as Editors to keep things clean and secure.
🔄 Review Permissions Regularly: As your team evolves, revisit roles and access to ensure everything stays aligned.
🔐 Limit Owners to Key Decision-Makers: Avoid giving full control to too many people — Owners have access to critical functions like billing, deletion, and ownership transfer.
Conclusion
Puzzle’s new organization-level permissions give your team the power to grow confidently, collaborate safely, and manage access clearly. With role-based control and centralized management, you’ll spend less time on admin tasks — and more time building what matters.
Ready to assign roles and streamline your team’s access? Head to your Organization sidebar and start setting it up today!