Welcome to the comprehensive guide on managing your Puzzle App account. Whether you're looking to streamline your subscription management or make adjustments to suit your evolving needs, this article is here to help. Managing your account effectively ensures uninterrupted access to the features you depend on, and helps you stay in control of your billing and plan preferences.
Let this guide empower you to take full advantage of the Puzzle App’s capabilities with step-by-step instructions and practical tips tailored for all users.
How to Cancel Your Subscription in Puzzle App
🚨 When canceling your Puzzle app subscription, it's important to note that only Admins have the authority to initiate this action. As an admin, you are responsible for managing your organization's subscription status.
👉 Expand to review the step-by-step guide
👉 Expand to review the step-by-step guide
💬 Access the Billing Portal
Scroll down in the support widget and click on Billing Portal (For Admins Only) to find the billing portal link. Here is the link for your convenience: https://pay.puzzleapp.io/p/login/aEUdTlbXPf7F0FieUU
✉️ Enter Your Email
In the Stripe Billing Portal, enter the billing email address associated with your Puzzle Stripe Subscription.
⚠️ Ensure you input the correct email you used when checking out from Stripe. Do not use your email associated with your Puzzle login unless you used the same email for both Stripe and Puzzle).
📩 Receive Confirmation Email
After entering your email, click "Send." You should receive an email in your inbox.
✅ Check Your Email and Log In
Access your email account and locate the email from the Puzzle App. Use the provided link to log in to your customer portal.
💰 Navigate to your Billing Portal
Upon logging in, you will be redirected to your billing portal. Here, you'll find options to manage your subscription, including cancellation.
❌ Cancel Your Subscription
In the billing portal, locate the option to cancel your subscription. Follow the prompts to confirm the cancellation.
⚠️ Refund Policy for Canceled Subscriptions
⚠️ Refund Policy for Canceled Subscriptions
We know life can be unpredictable, and you might need to request a refund after canceling your Puzzle subscription. Here’s what you need to know:
Trial Refunds: If you forgot to cancel your subscription after the free trial or weren’t sure how to do it, reach out to us within 30 days after your trial ends, and we’ll refund your payment.
Refunds for Inactivity: If you haven’t used the app in a while and are seeking a refund, no worries! We’ll review your account activity to check for logins or actions. If it shows you’ve been inactive, we’ll refund any payments made since your last activity.
We’re here to help, so don’t hesitate to contact our support team to start the refund process.
How to Update Your Plan in the Puzzle App
⚡ Keeping your Puzzle App plan in sync with your evolving business needs is a breeze. Whether you're looking to accommodate growth or explore different features, updating your plan is a straightforward process.
👉 Expand to review the step-by-step guide
👉 Expand to review the step-by-step guide
💬 Access the Billing Portal
Scroll down in the support widget and click on the Billing Portal (For Admins Only) link to find the billing portal link. Here is the link for your convenience: https://pay.puzzleapp.io/p/login/aEUdTlbXPf7F0FieUU
✉️ Enter Your Email
In the Stripe Billing Portal, enter the billing email address associated with your Puzzle Stripe Subscription.
⚠️ Ensure you input the correct email you used when checking out from Stripe. Do not use your email associated with your Puzzle login unless you used the same email for both Stripe and Puzzle).
📩 Receive Confirmation Email
After entering your email, click "Send." You should receive an email in your inbox.
✅ Check Your Email and Log In
Access your email account and locate the email from the Puzzle App. Use the provided link to log in to your customer portal.
💰 Navigate to your Billing Portal
Upon logging in, you will be redirected to your billing portal. Here, you'll find options to manage your subscription, including cancellation.
🆕 Update Your Plan
Within the billing portal, explore the options to modify your plan. Whether transitioning between plan tiers or adjusting billing frequencies, follow the instructions for a seamless update.
Conclusion
Taking control of your Puzzle account is simple with the right tools and guidance. Whether you need to update your plan, cancel a subscription, or request a refund, our step-by-step instructions ensure a hassle-free experience. Keeping your account up to date allows you to maximize the benefits of Puzzle and stay aligned with your evolving needs.
Should you have any questions or require further assistance, our support team is always ready to help. Whether you have billing inquiries, plan adjustments, or refund requests, we’re here to ensure a seamless experience. Don’t hesitate to reach out—we’re happy to help!